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Getting to the heart of business

Client: The Bagnall Centre for Integrated Healthcare, Chesham

Problem: Lack of team cohesion, difficulty managing roles and responsibilities, negativity, poor performance

Approach taken: Bespoke 1-2-1 support at senior level, ongoing facilitation (including ‘Teams that Talk’ and ‘Effective Meetings’ workshop)

Joanna Hill founded The Bagnall Centre in Chesham from her passion to combine orthodox and complimentary healthcare therapies under a single roof. She was on a mission to promote healthy mind and healthy body.

The centre for integrated healthcare, is a large multi-functional building with capacity for over 100 people. It has the potential to be an industry leading facility, but struggled to operate much above 25% of it’s capacity. Why? Like many business owners, Joanna was drowning in day-to-day decision making and losing sight of her mission as a result.

Lacking the right people, processes and structure meant that Joanna couldn’t trust the job would be done properly without her micro-managing it every step of the way. The heart of this business was suffering and it showed.

From stress to structure

On the verge of burnout, Joanna needed to be able to step back from the day-to-day and concentrate on leading the business towards long-term success.

“I was struggling to recruit, develop and maintain a high-performing team whilst leading and developing the business”, says Joanna. “Jan’s remit was to develop the whole team, from our recruitment and appraisal processes, through to leadership skills, time management, communication skills and delegation.”

Taking a completely bespoke approach, Jan provided 1-2-1 support to both Joanna and her Centre Manager, helping them to create the staff structure, systems and common goals that were needed to get the business back on track.

“Jan had to overcome a number of challenges, including limited budget, complicated working rosters, inconsistent staff contracts, conflicting aspirations and my own unpredictable focus and availability.

She is incredibly perceptive and deeply empathetic. She also has the assertiveness needed to coach us through the planning and delivery of substantial improvements to our management styles and processes. We are now a happier and more cohesive team with great potential for growth. Working with Jan has been a valuable learning experience and a great pleasure.”

To find out more about workplace stress management, 1-2-1 employee support or improving team communication skills