As an employer, it is your responsibility to regularly monitor (through risk assessment, staff survey and similar mechanisms) how your employees feel about the following areas:
- Demands – for example workload, work patterns and the work environment
- Control – how much say a person has in the way they do their work
- Support – for example, the amount of encouragement, sponsorship and resources provided by the organisation, line management and colleagues
- Relationships – promoting positive working, conflict resolution and dealing with unacceptable behaviour
- Role – whether employees understand their role within the organisation and the structure is in place to ensure there are no conflicting roles, and no multiple or competing priorities.
- Change – the way in which organisational change, of any size or scope, is managed and communicated within the organisation
It is a requisite of these Standards for work related stress, that over 70% of an organisations staff must agree that these key areas are being handled correctly and monitored regularly.